Refund policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To make a return, we invite you to fill out the associated form accessible via the "Make a return" link located at the bottom of the page.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any questions regarding the return via our contact form.

Damages and issues

 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and correct it.

Exceptions or non-returnable items

 
Certain types of items cannot be returned, such as perishable products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Feel free to contact us with any questions or concerns regarding a specific item. 

 

Exchanges

 
You can proceed with an exchange by using the form accessible at the bottom of the page "Make a return".
Return fees for an exchange are free.

30-day cooling-off period in the European Union

 
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the order number.

Refunds

 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
If the refund is approved, you will be automatically refunded on your original payment method within 10 business days, return fees will be your responsibility and deducted from your order refund. Remember that your bank or credit card company may take some time to process and post the refund. 
If more than 15 business days have passed since your return was approved, please contact us via our contact form.