Frequently Asked Questions

You just need to add the products to your cart, then follow the validation steps on our store. Once your order is confirmed, you will receive a confirmation email with a summary. If you can't find it, check your spam.

Our orders are processed quickly to ensure short delivery times.
Therefore, it is not always possible to modify or cancel an order once validated.
If needed, contact our customer service as soon as possible.

Yes, you can finalize your order as a guest. However, creating an account allows you to track your orders and returns more easily.

France, Belgium, Spain, Germany, etc.

• Standard home delivery: 6 €, free from 65 € purchase
• Pickup point: 6 €
• Express home delivery: 14 €

Extended Europe (e.g., Sweden, Greece, Poland, etc.)

• Standard: 8 €, free from 90 € purchase
• Pickup point: 8 €
• Express: 16 €

Delivery times depend on the chosen method and country (on average 2 to 5 working days).

A tracking link is sent by email as soon as your order is shipped.

You have 30 days after receipt to request a return or exchange. The product must be unworn, unused, with tags and original packaging.

→ The return is made via the "Make a return" link at the bottom of the page.

→ In case of an exchange, return fees are free.

→ In case of a simple return, a return label will be sent to you, and the return fees will be deducted from your refund.

You will be notified by email at each step: receipt, inspection, approval, refund, or exchange.

After inspection and validation of your return, you will be refunded to your original payment method within 10 business days.

The product must not have been worn or used. Discounted items can be returned.
All returns are subject to validation.

For the helmet to protect effectively while being comfortable, it must be perfectly suited to its user. Choosing the right size is essential.

1. Measure your head circumference using a tape measure, positioning it about 2 cm above the eyebrows, as this is the point where your head circumference is largest. Once the measurement is taken, compare it with our size guide chart. If you feel a contact point that is too hard, opt for the larger size. You should be held firmly enough but without feeling pain.

2. Size trials should be conducted with the chin strap tightened. Check that you have good vertical and horizontal visibility. Ensure that your head can perform all these movements without particular discomfort. Check that with the chin strap tightened, the helmet cannot 'come off' your head when you try to tilt it forward with your hands by forcing. If the helmet comes off or is on the verge of coming off, it is either too large, or the chin strap is not properly tightened.

It should be well secured without creating painful pressure points.
When you move your head quickly, the helmet should not move.

Yes, a new helmet should be slightly tight because the padding will compress over time.
However, it should not be uncomfortable.

It is not recommended to buy a second-hand helmet, as it is impossible to verify if the internal structure has been compromised by a shock or fall.

Check for official certification (ECE standard, DOT, etc.), the quality of the finishes, and buy only from the official site SHARK or from authorized dealers to avoid poor quality copies.

The internal foams gradually compress, which can give a feeling of looseness.

Try a model with a different shell shape or adjust the interiors if they are removable.

Hypoallergenic and breathable fabric liners like Coolmax or microfiber are ideal.

Full-face: Maximum protection, ideal for road and track

Modular: Dual certification Jet/Full-face

Jet: Ventilated, suitable for city

Cross: Specially designed for off-road

City: Helmet jet or modular

Road: Helmet full-face or modular

Long trip: Helmet full-face or modular

Full-face helmets are the most effective against wind noise.

Yes, our models integrate the Easy Fit system.
It provides free space on the sides of the inner padding to accommodate your glasses.

Yes, some of our models have integrated LED brake lights. This is the case with the SKWAL i3 and the SKWAL i3 JET.
Also, all our helmets can be equipped with Bluetooth intercoms.

The Best-Fit technology developed by Shark is designed to offer an optimal and personalized fit of the helmet to each rider.

Thanks to a combination of multi-density foams and adaptive materials, this technology allows the helmet to adapt to different head shapes while ensuring a firm hold, increased comfort, and reduced pressure points.

Result: a more comfortable, better-fitting, and safer helmet, even during long riding sessions.

helmets are made with high-quality materials to ensure their durability.

However, as they are used in varied conditions, it is difficult to precisely determine their lifespan.

Due to damage caused by UV rays, aging of adhesives and components, among others, SHARK recommends replacing your helmet every 5 years, even without a fall.

All the interiors of our helmets are removable and machine washable at 30°C.

Clean the visor with a microfiber cloth and warm soapy water.

Avoid harsh products that could alter the anti-scratch treatment.

Let it dry at room temperature, away from the sun and direct heat sources.
Remove the inner foams.

If the helmet has suffered an impact, even without visible damage, the internal structure may be compromised.
It is strictly recommended to replace it.

Yes, the interiors can be replaced to prolong the comfort and hygiene of the helmet.

Avoid alcohol, solvents, and abrasive products that can alter the shell and the visor treatments.

Store it in a dry place, away from heat and UV rays.
Ideally, also use a protective cover.
This is an element included with all helmets SHARK.

Yes, the chin strap is an integral part of the helmet's safety system.
If it is damaged, it is recommended to replace it.
This is one of the unique services offered by the SHARK after-sales service.

Yes, ECE 22.05 approved helmets remain valid, but the ECE 22.06 standard imposes stricter tests.

Gradually, ECE 22.05 helmets will no longer be sold, but they remain usable as long as they are in good condition.

An approved helmet displays a label on the chin strap.

The UNECE 22.06 standard corresponds to the current European standard.
The DOT standard corresponds to the American standard.

For more information on standards, we invite you to consult our dedicated page.

The helmet must be approved (ECE 22.05 or 22.06 standard), have reflectors, and have its chin strap fastened.

A helmet must have UN ECE approval to be used in Europe.
A DOT (USA) helmet alone, for example, would not be sufficient.

Only accessories recommended and evaluated by the manufacturer during the helmet approval procedure can guarantee that the helmet's protective performance remains in compliance with approval standards.

Approved accessories must be installed according to the instructions provided in the manual.

Any modification of the helmet with the integration of an accessory not evaluated by the manufacturer voids the approval.

Yes, the passenger must wear an approved and fastened helmet, as well as approved gloves.

Yes, if your helmet visor is compatible with a Pinlock and pre-equipped.

This is the case for most helmets SHARK.

This anti-fog system greatly improves visibility in wet or cold weather.

Most helmets are compatible, but check compatibility directly on the product pages information. (e.g., SENA for SHARK).

- Install a Pinlock on the visor

- Slightly open the visor to improve ventilation

- Regularly clean the inside of the visor with a suitable product

- Open all vents

Note that fogging is a normal phenomenon that depends on many parameters such as outside temperature, humidity level, speed, and the user's profile.

Yes, some models allow the addition of a chin curtain to limit turbulence and reduce wind noise. (Example: The Ridill 2)

Yes, our SKWAL i3 and our SKWAL i3 JET are equipped with LEDs and integrated rear brake lights.

It is possible to customize your helmet with stickers, paint, or accessories.

However, it is essential to use compatible products to avoid altering the structure of the helmet and compromising its approval.

It is preferable to consult a professional for these types of modifications.

We apply a 5-year warranty on our helmets and a 2-year warranty on our visors with just a purchase invoice, with the purchase date as proof, without any other obligation.

If during the warranty period a problem covered by the warranty occurs, SHARK Helmets, through its direct or indirect network, commits to repair or replace any defective elements up to the maximum purchase value of the helmet. Any labor costs would be assumed by the SHARK Helmets network but must be subject to prior agreement before the operation.

For more information consult our dedicated warranty page.

All after-sales service requests must be accompanied by the purchase invoice of the concerned helmet.

• If you purchased your helmet from a SHARK Helmets dealer, please contact them directly to handle your request.
  
• If you made your purchase on our official website, you can contact us via the contact form so that our customer service can assist you with your request.
  

This warranty does not affect the buyer's legal rights provided by national directives. It is valid for 5 years from the date of purchase. After this period, the warranty is void.

To ensure optimal safety and comfort, we recommend replacing your helmet after 5 years of regular use, even in the absence of impact. Natural wear, exposure to external elements, or certain impacts can alter the protective performance of the helmet.

For more information consult our dedicated warranty page.

Only material or manufacturing issues are covered during this warranty.

SHARK Helmets' responsibility for the product cannot be questioned in the following cases.

Any damage following:
1) a fall or an accident
2) a technical modification made by the user or a third party (glue, adhesives, paint, screws, etc.)
3) the use or contact: with harmful chemicals (including burning alcohol on visor treatments) or a significant heat source.
4) improper use: abnormal conditions (aquatic for example), lack of maintenance or care.
5) aging due to normal wear and tear of the internal fabrics and foams, the appearance of external parts or the visor (scratches, marks, etc.).
6) abnormal and prolonged exposure to UV, particularly for the colors of the decorations.
7) fluorescent colors (paints and/or decorations) on certain models of the SHARK Helmets range may fade over time and repeated exposure of the helmet to external elements, without it being considered a defect.
8) Paint damaged after the user sat on the helmet.
9) The assembly of our helmets is done by hand with great care. Variations in reflection, appearance or paint do not constitute a defect and are therefore not covered under warranty.

Good practices for maintaining your helmet: fluorescent colors may vary over time and with repeated exposure to UV (ultraviolet) radiation. To mitigate these effects and preserve the original colors of your helmet, SHARK Helmets recommends storing it away from light and avoiding prolonged, direct or indirect exposure of your helmet to UV rays.

Furthermore, SHARK Helmets cannot consider as defects covered by the warranty all subjective consequences due to use: comfort issues, size, noise or whistling, aerodynamics, etc. SHARK Helmets cannot be held responsible for the temporary unavailability required to upgrade the helmet to satisfy its owner.

In any case, 5 years is the maximum warranty period, and the replacement of any element during this time does not extend this duration.

For more information consult our dedicated warranty page.

Yes, some two-wheeler insurances offer a helmet guarantee as an option.

This coverage allows for reimbursement in case of theft, breakage, or accident.

It is recommended to check the specific conditions with your insurer.